Privacy, rescheduling and refunds
The purchase rules and what happens to your data, in plain language.
Rescheduling
- To change the time, let me know on WhatsApp at least 24 hours in advance. You pick another time at no cost.
- Without prior notice, the session counts as delivered.
Cancellation and refunds
- You can withdraw from the purchase within 7 days of payment, as Brazil's Consumer Protection Code provides for online purchases.
- Requests are made on WhatsApp. The amount is returned through the same payment method.
- For fixed-scope projects, the cancellation terms are set in the signed scope.
- For the crisis on-call, if I cannot take the case, the amount is refunded in full. Hours bought beyond the minimum and not used are also refunded.
Privacy and data
This site collects the minimum needed to sell, schedule and deliver. Nothing is sold or passed on for advertising.
What is collected
- At purchase: the name, email and phone number given at checkout. Card details stay with Stripe only; this site never receives them.
- At scheduling: the chosen time and the service bought.
- While browsing: no advertising cookies and no third-party trackers.
What it is used for
- Confirming the payment and reserving the time.
- Notifying Rafael of the sale and contacting you about the service bought.
Where it is stored
Payment is processed by Stripe. The calendar and bookings are stored on Amazon Web Services (AWS). Confirmation emails are sent through AWS.
Your rights
You can ask to see, correct or delete your data at any time, under Brazil's General Data Protection Law (LGPD). To do so, message me on WhatsApp.